Managing Metrics

Hiring and training the right team is essential, but the work shouldn’t end there. At HON, we believe in continuing to invest in our success by taking every opportunity to learn, grow, and improve.

Our state-of-the art telephone system allows for call monitoring and targeted call review, ensuring consistent and ongoing coaching for our staff. Additionally, our sophisticated reporting platform allows us to stay focused on the metrics that are important to YOU — from call statistics to collections to patient satisfaction rates. We are committed to quality in everything we do.