Customer service is at the heart of all that we do.
Our entire organization is structured around providing our clients with a successful and burden-free partnership. We believe that by building a world class organization and by providing excellent telephone service, we will not only increase your patient satisfaction, but your recoveries as well.
We have job standards that reflect a commitment to pleasing patients and clients. HON offers flexibility to patients by providing several communication channel options. We also employ outstanding team leads, supervisors, managers and an escalation team with extensive experience in healthcare. Everything from our account flow to reporting and benchmarking will be custom fit for you. Our services will enhance your patients' customer service and lessen the burden on your staff.